aaaCustomer Service Policy

Customer Satisfaction: Our primary goal is to exceed customer expectations by providing exceptional cleaning services tailored to their specific needs.

Quality Assurance: We employ rigorous quality control measures to ensure consistent, high-quality results.

Professionalism: Our team is comprised of highly trained professionals who are committed to providing courteous and efficient service.

Service Standards

  • Timely Service: We will adhere to the agreed-upon cleaning schedule, ensuring timely and reliable service.

  • Thorough Cleaning: Our cleaning procedures are designed to maintain a clean, healthy, and hygienic environment, addressing all areas of your facility.

  • Customized Services: We offer flexible cleaning solutions to meet the unique requirements of each client.

Communication and Responsiveness

  • Open Communication: We encourage open and honest communication with our clients to build strong relationships.

  • Prompt Response: We will address customer inquiries and concerns promptly and professionally.

  • Regular Updates: We will provide regular updates on the status of servicerequests and any relevant changes.

Problem Resolution

  • Effective Problem-Solving: We will work diligently to resolve any issues or complaints in a timely and satisfactory manner.

  • Corrective Action: We will take immediate corrective action to address any service failures.

  • Customer Feedback: We value customer feedback and will use it to continuously improve our services.

Emergency Services

  • 24/7 Availability: We offer 24/7 emergency cleaning services to address unforeseen circumstances.

  • Rapid Response: Our team is equipped to respond quickly to emergency situations.

Confidentiality

  • Data Privacy: We respect the confidentiality of our clients' information and will not disclose any sensitive data.

By adhering to this customer service policy, SAP Commercial Cleaning is committed to providing exceptional service and building long-lasting relationships with our clients.

aaaQuality Assurance Policy

Our Commitment to Quality

  • Exceeding Expectations: We strive to consistently exceed client expectations by delivering exceptional cleaning services.

  • Continuous Improvement: We are dedicated to ongoing improvement of our processes and techniques.

  • Professionalism: Our team is composed of highly-trained professionals committed to providing the highest quality service.

Quality Control Measures

  • Standardized Procedures: We adhere to rigorous, standardized cleaning procedures to ensure consistency.

  • Regular Inspections: We conduct regular inspections to monitor performance and identify areas for improvement.

  • Performance Metrics: We track key performance indicators to measure our success.

  • Eco-Friendly Practices: We prioritize environmentally friendly cleaning products and techniques.

Ensuring Quality

  • Pre/Post-Cleaning Inspections: We conduct thorough inspections before and after each cleaning to verify quality.

  • Client Feedback: We value client feedback to identify opportunities for improvement.

  • Regular Training: We provide ongoing training to our staff to ensure they are up-to-date on the latest techniques and industry best practices.

Corrective Action

  • Prompt Response: We promptly address any quality issues or complaints.

  • Root Cause Analysis: We identify the root cause of any problem to prevent recurrence.

  • Corrective Action Plan: We implement corrective action plans to resolve issues.

  • Follow-up: We monitor the effectiveness of corrective actions.

Documentation and Record-Keeping

  • Detailed Records: We maintain detailed records of cleaning activities, inspections, and client feedback.

  • Data Analysis: We analyze data to identify trends and opportunities for improvement.

Regulatory Compliance: We adhere to all relevant health, safety, and environmental regulations.

Refund Policy

Refund Policy

At SAP Commercial Cleaning, we strive to provide exceptional cleaning services. However, we understand that unforeseen circumstances may arise. Here’s our refund policy:

Refund Eligibility

Refunds may be considered in the following circumstances:

  1. Service Interruption: If we are unable to provide the agreed-upon services due to unforeseen circumstances beyond our control (e.g., natural disasters, extreme weather conditions), we will issue a prorated refund for the services not rendered.

  2. Unsatisfactory Service: If you are dissatisfied with the quality of our service, please contact us immediately. We will investigate the issue and, if warranted, offer a partial or full refund or a re-cleaning of the affected areas.

  3. Cancellation Policy:

    • Scheduled Cleanings: If you need to cancel a scheduled cleaning, please notify us at least 24 hours in advance. Cancellations made within 24 hours may be subject to a cancellation fee.

    • Contractual Agreements: For clients with ongoing contractual agreements, specific cancellation terms may apply. Please refer to your contract for details.

Refund Process

To initiate a refund request, please contact our customer service department at 916) 900-2021 EXT 2 or Email Us at: sales@sapcommercialcleaning.com  Please provide the following information:

  • Your name

  • Your contact information

  • The date of service

  • A brief description of the issue

Once we receive your request, we will review it and process your refund within 5-10 business days. Refunds will be issued in the original form of payment.

Please note: This refund policy is subject to change. We encourage you to review our website or contact us directly for the most up-to-date information.

By understanding and adhering to our refund policy, we hope to maintain a positive and transparent relationship with our valued clients.


uuuuuCancellation Policy

To ensure efficient scheduling and resource allocation, we kindly request a 3 day notice for any cancellations or rescheduling of your scheduled cleaning services.

Cancellation Fees

  • 3 days or more notice: No fee.

  • 1 to 2  days notice: 20% of the scheduled service fee.

  • Less than 1 days notice: 25% of the scheduled service fee.

Exceptions

We understand that unforeseen circumstances may arise. In such cases, please contact our customer service team as soon as possible to discuss potential adjustments to your schedule or cancellations.

Please note: This policy is subject to change. We encourage you to review our most current policy before scheduling or canceling services.